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Administrative Staff
Kathy Jacobs
Executive Director |
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Debbie Gant-Reed
Call Center Director
24-hour Crisis Lines & Nevada 2-1-1 |
Linda Septien
Deputy Director |
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Ben Felix
Coordinator,
Sexual Assault Support Services |
Christopher Cox
Finance Manager
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Contact Information
Board of Directors
Crisis Call Center’s board of directors sets the goals and operating policies of the agency. They are expected to attend monthly board meetings, serve on at least one board committee (Strategic Planning, Personnel & Bylaws, Marketing, Board Recruitment, Special Events and Program Advisory), and make an annual financial contribution to the agency.
Board Member
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Stephen Shipman
President
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A Human Resources Representative with Washoe County Social Services, has a wide variety of interests and believes that in order to have a just society, there is a requirement for civic engagement. Based on this belief he has chosen to give back to our community through his volunteer work at Crisis Call Center. |
Courtney Sweet, Esq.
President-Elect
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An attorney in the Law Office of Mark H. Gunderson and has a strong interest in serving her community. |
Jeanne Lauf Walpole, M.A.
Secretary
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A writer who has also worked as a volunteer on the crisis lines for the past decade |
Bruce Rice
Treasurer
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Retired from Sierra Pacific Power Company and has a Bachelor of Science degree in Business Administration (Accounting) from the University of Nevada, Reno. |
Vicki A. Chicago-Marsh
Immediate Past-President
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Apr 2013 |
Employed at the Sparks Police Department for the last seven years and was an administrator with a private school for 22 years prior to working with the Police Department. |
Betty Barker, M.F.T.
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Has a private practice in Marriage and Family Therapy and is retired from the position of Counseling Coordinator for Washoe County School District |
Carole Bucher
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A Business and Communications Professional with over 20 years experience in health and technical communication, project management, procedural analysis, regulatory compliance and community development. |
William Evans, Ph.D.
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Professor of Human Development and Family Studies at the University of Nevada, Reno, and is the State Specialist for Youth Development for Nevada Cooperative Extension. He also is a licensed Psychologist and Marriage and Family Therapist |
Kimberly Goetz
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Loves to be involved in the community, especially when it involves helping others and has a background in corporate events and training for both large and small groups |
Valarie Anne Hahn
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Sales professional with Sierra Office Solutions is dedicated to relationship building and is well connected within the local business community |
Penelope Moezzi-Haas
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Retired as an educator and interior designer, but maintains her talent for art and design as an avocation. |
Alice Ortiz
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The Production Manager for Stride, Inc. At Stride, we make a difference in peoples life. |
Egan Walker, Esq.
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Serves as a Family Court Judge in Washoe District Court. Egan is a former prosecutor with the Washoe County District Attorney’s Office assigned to the Major Violator’s Unit and Domestic Violence Protection Team. He also has a Bachelor of Science degree in Nursing from the University of Nevada, Reno |
Responsibilities
Crisis Call Center’s Board of Directors is legally and morally responsible for all activities of Crisis Call Center. Board members are responsible for determining agency policy in the following areas: Fundraising/Finance, Human Resources, Strategic Planning, Community Relations, and Organizational Operations.
Fundraising/Finance
Board members have four key responsibilities in this area:
- Raising funds and/or ensuring that adequate funds are raised to support the organization’s policies and programs
- Ensuring financial accountability of the organization
- Overseeing an ongoing process of budget development, approval and review
- Managing and maintaining properties or investments the organization possesses
Human Resources
Board members have four key responsibilities in the area:
- Board membership (which includes recruiting new board members, and providing existing board members with opportunities to grow and develop as leaders)
- Executive Director accountability (which includes hiring, firing and ongoing evaluation of the Executive Director)
- Personnel policies (which include providing policy guidance about salaries, benefits, and grievance procedures)
- Volunteer Involvement (which includes setting policy regarding how volunteers should be used; in what areas; and generally how the organization should treat, recognize and celebrate its volunteers)
Strategic Planning
Board members have four key responsibilities in this area:
- Setting and reviewing the organization’s mission/philosophy and goals
- Planning for the organization’s future, on a long and short range basis
- Deciding and planning which services/programs the organization provides
- Evaluating the organization’s programs and operations on a regular basis
Community Relations
Board members have four key responsibilities in this area:
- Ensuring that the organization’s programs and services appropriately address community/client needs
- Marketing the organization’s services/programs
- Ongoing public relations, (which includes an awareness that board members are always emissaries of the organization in the community)
- Cooperative action, (which includes occasions when the organization could/should take part in coalitions, joint fundraising, etc.)
Organizational Operations
Board members have four key responsibilities in this area:
- Ensuring that the organization’s administrative systems are adequate and appropriate
- Ensuring that the board’s operations are adequate and appropriate
- Ensuring that the organization and legal structures are adequate and appropriate
- Ensuring that the organization and its board members meet all applicable legal requirements

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